Frequently asked questions

Delivery is free of charge for all our orders.

All orders are processed within 1 to 2 days. Usually it is the same day. After receiving your order confirmation email, You will receive another notification when your order has shipped.  We ship with DHL 1 day service, so please allow for at least 2 working days.

Yes! If you would like to get your order faster, you can come to 26 Cobden Street, M6 6WF to pick it up, just don't forget to give us a call 1hr before coming.

For orders placed by 2pm 'within 15miles radius from Manchester' you can expect your order to be delivered the Same Day. If you placed your order after 2pm, your order will be delivered the Next Day.

For orders placed by 8pm (fridays by 1pm) 'over 15miles radius from Manchester' you can expect your order to be dispatched the Same Day with DHL 1 Day Delivery Service. If you placed your order after 8pm, your order will be dispatched the Next Working Day.

Please note that we dispatch your order in full but DHL may split up your order into several parts and deliver them separately. This is due to the way heavy shipments are handled by their delivery systems. The second part of the delivery usually arrives within 2-3 days of the first one.

You can track your order here.

If you are having any problems, call DHL on 02476 937776

If you are having any problems with your delivery, please call DHL on 02476 937776 with your tracking number ready.

If you are having any problems with your order, please call us on 07491449440.